Privacy Policy

Scope and our role

This Privacy Policy applies to liinconnect.com, Liin accounts, applications, integrations, support, sales enquiries, and related services operated by LIIN TECH LLC.

Liin determines how account, website, billing, security, and business-contact information is used. For personal data contained in a customer’s connected store, marketplace, orders, or messages, Liin generally processes that data on the customer’s instructions under the Data Processing Addendum.

Information we collect

Account and business information

Names, work email addresses, company details, roles, account settings, support history, and identifiers used to administer users and organizations.

Connection credentials

API keys, OAuth tokens, marketplace identifiers, scopes, connection settings, and related technical credentials. Credentials may be stored in encrypted form when persistent access is needed.

Connected-platform data

Products, identifiers, descriptions, stock, prices, offers, orders, customer names, delivery details, addresses, messages, attachments, returns, refunds, fulfillment information, and platform event data that a customer authorizes Liin to access.

Sales and communications

Name, work email, business type, store platform, target marketplace, store URL, WhatsApp messages, enquiry content, and other information provided to Liin.

Billing information

Plan, credit, invoice, payment-status, tax, and transaction information. Stripe processes payment-card details; Liin does not need to receive full card numbers.

Usage and device information

IP address, browser and device details, pages and features used, timestamps, diagnostic events, cookie identifiers, approximate location derived from IP, and security logs.

Where information comes from

Directly from you, your organization, or another authorized account administrator.
From stores, marketplaces, sales channels, and APIs you choose to connect.
From Stripe for billing and payment status.
Automatically through cookies, logs, security tools, and product telemetry.
From communications, support requests, demonstrations, and lawful public business sources.

How we use information

We rely on the agreement with you, your instructions, consent where required, our legitimate business interests, and legal obligations, depending on the activity and applicable law.

Provide, configure, authenticate, synchronize, secure, and support the Service.
Follow customer instructions and communicate with connected platforms.
Administer accounts, credits, subscriptions, payments, renewals, and cancellations.
Respond to enquiries and provide customer support.
Monitor reliability, diagnose errors, prevent fraud and abuse, and improve features.
Send operational notices and, where permitted, promotional email or WhatsApp messages.
Comply with law, enforce agreements, resolve disputes, and protect rights and safety.

Liin does not sell personal information. Information may be shared only as reasonably necessary for the following purposes:

With connected platforms and APIs at the customer’s direction.
With Stripe to process payments, prevent payment fraud, and administer transactions.
With service-provider categories that support hosting, storage, authentication, communications, analytics, security, monitoring, and customer support.
With professional advisers, auditors, insurers, regulators, courts, and authorities where reasonably necessary or legally required.
In connection with a financing, reorganization, merger, acquisition, sale, or transfer of all or part of the business, subject to appropriate confidentiality protections.

US and international processing

Liin is a United States company and the majority of processing takes place in the United States. Information may be accessed or processed in other countries by connected platforms and service providers. Those countries may have different privacy rules from the country where the information originated.

Where required, Liin uses contractual, organizational, or other appropriate measures for cross-border processing.

Retention and deletion

Liin retains information while an account is active and as needed to provide the Service. After termination, account and service data—including imported products, orders, customer information, messages, and connection data—will be deleted or de-identified within 90 days.

Limited records may be retained longer where required for tax, payment, accounting, legal, fraud-prevention, dispute, or security purposes. Isolated backup copies are protected from ordinary use and deleted through the normal backup lifecycle.

Security

Liin uses technical and organizational safeguards designed to protect information, including access controls, tenant separation, encrypted storage for supported credentials, transport security, logging, and restricted personnel access where appropriate.

No service or transmission method is completely secure. You are responsible for securing your own accounts, choosing appropriate permissions, protecting credentials, and promptly reporting suspected compromise.

Your choices and requests

Submit privacy requests to legal@liinconnect.com. Liin may verify identity and authority before acting, especially where a request concerns business or customer data controlled by a Liin customer.

Review and update account information through the Service where available.
Request access, correction, deletion, restriction, or a copy of personal information, subject to applicable law and verification.
Disconnect a platform or revoke its permissions, understanding that related features may stop working.
Cancel a subscription through the dashboard.
Opt out of promotional email or WhatsApp messages using the method provided in the message.
Manage optional cookies through available preference controls and browser settings.

Business service

Liin is designed for stores, sellers, organizations, and people operating business accounts. It is not designed as a consumer service for children. If you believe personal information was submitted without appropriate authority, contact legal@liinconnect.com.

Changes to this policy

Liin may update this Privacy Policy as the Service, providers, and legal requirements change. Material changes will be communicated through the Service, by email, or by an updated effective date on this page.

Privacy contact

Contact legal@liinconnect.com for privacy questions or requests. LIIN TECH LLC is a Delaware limited liability company, file number 10819310. Legal correspondence may be sent to LIIN TECH LLC, c/o Harvard Business Services, Inc., 16192 Coastal Hwy, Lewes, Delaware 19958, United States.